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If you are looking for an answer to the question What is Artificial Intelligence? and you only have a minute, then here's the definition the Association for the Advancement of Artificial Intelligence offers on its home page: "the scientific understanding of the mechanisms underlying thought and intelligent behavior and their embodiment in machines."

However, if you are fortunate enough to have more than a minute, then please get ready to embark upon an exciting journey exploring AI (but beware, it could last a lifetime) …

Call Center Automation: 3 Ways AI Will Help (Not Replace) You

#artificialintelligenceJan-30-2018, 19:45:39 GMT

Whether it's bad code or bad data, the potential an AI could go off-reservation is very real. Just look at Microsoft's chatbot, Tay, which was programmed to talk like a teenage girl. Less than 24 hours of exposure to Twitter had Tay spewing racist and sexist slurs mixed with conspiracy theories. Naturally, Microsoft pulled the plug and took Tay back to the drawing board. An AI call center could just as easily short-circuit an interaction with a customer if it isn't monitored for customer satisfaction.

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